Please contact us on 0191 5654422 to arrange all returns, or e-mail firstname.lastname@example.org.
Returns & exchanges can be made within 30 days of purchase where the goods are not used or damaged.
It is our policy to refund the cost of merchandise only, shipping charges are not refundable.
Order ProcessingOrder processing for in-stock items typically takes 24 - 48 hours.
If your item is backordered or requires special processing, you will be notified via email with details of product availability and additional time needed to process your order.
Delivery times do not include Order Processing time.
Shipping InformationShipping rates are based on weight and location, and are set by Royal Mail or the appropriate courier.
PO Box AddressesWe cannot deliver to PO Box addresses
Large OrdersFor particularly large or heavy orders, in the UK or overseas, we may require identification before shipping
Special OrdersWe try to accommodate the needs of all Sunderland fans, and regularly order special items. All of our t-shirts are available in M, L and XL, though other sizes are available on request.